Our Promise: Easy Returns and Hassle-Free Refunds

At Kingsley&Co., we take immense pride in the quality of our products and your satisfaction is our highest priority. If for any reason you’re not completely satisfied with your purchase, we’ve made our return and refund process simple, transparent, and customer-friendly.

Return Policy

If you’re unsatisfied with your purchase, you have a full 14 days from the date of delivery to initiate a return. We’ll accept items that are:

• In their original condition, unworn, and unwashed.
• With all original tags and packaging intact.
• Free of any damage caused by misuse.

No explanation is required for returns—your satisfaction is what matters most.

How to Return

To start the return process, simply contact our customer support team at support@bykingsley.co with your order details. We’ll provide clear instructions on how to ship your item back to us.

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. In such cases, we’ll cover all shipping costs.

Refund Policy

Once we receive and inspect your returned item, we’ll process your refund within 3-5 business days. Refunds will be issued to the original payment method, and you’ll receive a confirmation email when the refund is processed. Please note that depending on your bank or card provider, it may take a few additional days for the refund to appear in your account.

Exchanges

If you wish to exchange an item for a different size or color, please contact us, and we’ll gladly assist in reserving your preferred item (subject to availability) and provide instructions for the return and exchange process.

Our Guarantee

We’re committed to delivering an exceptional experience every time you shop with Kingsley&Co. If your item arrives damaged, defective, or not as described, let us know within 7 days of receipt, and we’ll resolve the issue promptly with a replacement or full refund.

Need Help?

Our dedicated support team is here to assist you at every step. Reach out to us at support@bykingsley.co, and we’ll respond within 24 hours, Monday to Saturday.

Shop With Confidence

With Kingsley&Co., you can shop knowing that your satisfaction is guaranteed. We’re here to ensure your experience is nothing short of excellent.